Refund Policy
Return Policy
At Galactic Federation of Light, we want you to love your purchase. If something isn't quite right, we're here to help.
Standard Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return under our standard return policy, your item must be:
- Unworn and unused
- In the same condition you received it
- With all original tags attached
- In its original packaging
- Accompanied by your receipt or proof of purchase
How to Start a Return
To request a return, please contact us at missioncenter@gfl.earth.
If your return is approved, we'll provide you with detailed return instructions. Return shipping labels may be provided at our discretion or when required by applicable law.
Returns sent without first requesting a return will not be accepted.
Return Address
Galactic Federation of Light
3200 Union Pacific Ave
Los Angeles, CA 90023
United States
If you have any questions regarding a return, we're always happy to help at missioncenter@gfl.earth.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is defective, damaged during shipping, or you received the wrong product, please contact us immediately at missioncenter@gfl.earth so we can evaluate the issue and make it right as quickly as possible.
Exchanges
The fastest way to receive a different size or item is to return your original purchase. Once your return has been approved, you may place a new order for the item you'd like instead.
Non-Returnable Items
The following items cannot be returned under our standard return policy unless required by applicable law:
- Gift cards
- Personal care products or other sealed goods that have been opened after delivery where returns cannot be accepted for health or hygiene reasons
- Other products designated as non-returnable at the time of purchase
Sale items are considered final sale under our standard return policy and cannot be returned or exchanged.
However, these exclusions do not affect any statutory consumer rights that may apply, including the European Union's Right of Withdrawal where applicable.
Returned items that do not meet our return eligibility requirements may be refused or returned to the customer at the customer's expense.
European Union – 14-Day Right of Withdrawal
If your order is shipped to a country within the European Union, you have the legal right to withdraw from your purchase within 14 days, without providing any reason.
This statutory right is separate from, and in addition to, our standard 30-day return policy.
Withdrawal Period
The withdrawal period expires 14 days after the day you, or a third party designated by you (other than the carrier), receive the last item in your order.
How to Exercise Your Right
To exercise your right of withdrawal, please notify us before the withdrawal period expires by contacting:
You may also submit a return request through your customer account.
If your order has not yet shipped, you may cancel it by contacting us as soon as possible. If it has already shipped, you may still exercise your right of withdrawal within the applicable 14-day period.
Upon receiving your withdrawal notice, we will send you a confirmation by email without delay.
Returning Your Goods
Once you've notified us of your decision to withdraw, you must send the goods back without undue delay and no later than 14 days after informing us.
Unless otherwise agreed, or unless the item arrived damaged, defective, or incorrect, you are responsible for the direct cost of return shipping.
You may inspect the goods in the same manner you would in a physical retail store. However, if the goods have been handled beyond what is necessary to establish their nature, characteristics, and functioning, we reserve the right to deduct from your refund any diminished value resulting from such handling.
Refunds
Standard Returns
Once we've received and inspected your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
Unless the return is due to our error or required by applicable law, original shipping charges are non-refundable.
If your order incurred customs duties, import taxes, brokerage fees, or similar charges, these amounts are not refundable, as they are collected by third parties or local customs authorities.
If more than 15 business days have passed since your refund was approved, please contact us at missioncenter@gfl.earth.
European Union Withdrawals
For orders withdrawn under the European Union Right of Withdrawal, we'll issue your refund without undue delay and no later than 14 days after receiving your notice of withdrawal.
We may withhold reimbursement until we have received the returned goods or you've supplied evidence that you've sent them back, whichever occurs first.
Refunds will be made using the same payment method you used for the original purchase unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement, other than any return shipping costs for which you are responsible under this policy.
